Privacy Policy 2017-09-28T09:05:07+00:00

Privacy Policy

Lumenflex Inc. (hereinafter referred to as Lumenflex, we, or us) is committed to protecting the privacy and integrity of your information as you interact with our website.

This Privacy Policy explains the collection, use, and disclosure of the personal information we gather through our site, or that you otherwise provide to us. We aim to offer a satisfying online experience and safe purchasing process by keeping your information secure from third parties.

By using this website, you accept the practices outlined in this Privacy Policy, as may be amended or changed from time to time.

1. Collecting Information

While you are on the Lumenflex website, we may collect personal information from you that can be used to identify or contact you if you opt to submit your information when prompted by website events. Personal information may include, but is not limited to: your first and last name, full mailing address, country of residence, and email address. However, if you do not wish to disclose personally-identifiable information, you are under no obligation to submit it. This does mean that in some cases we will not be able to provide the service you have requested.

We may also collect non-personally identifiable information, like your IP address, browser type, and use of the website. This information is aggregated and analyzed in order to improve the function and content of the website. Our Privacy Policy does not restrict or limit our collection and use of aggregate, anonymous information and you acknowledge and agree that it may be used for any lawful purpose, including but not limited to assisting us in improving our website and products by better understanding how users access and use our site and restricting the availability of some of the products, services and content to certain parts of the world, by using your address, IP address, and other information in order to enforce those restrictions.

Should you choose to place a product order, you will need to provide payment information in order for us to process your order, including your credit card information, billing and mailing addresses, and your IP address to our trusted third party service provider. Lumenflex does not access any of your credit card data.

Changing your Information

If you wish to review, amend, or request the removal any personal information you have provided to us, you may contact us at support@lumenflex.com or call us at +1 512-686-0965 (Monday to Friday 8:30 AM – 6:00 PM CST).

2. Use of Information

If you voluntarily disclose your information through the website, you acknowledge and agree that Lumenflex may use your personal information for the following purposes

  • Fulfill and process your order
  • Carry out and/or enforce a transaction agreement
  • Send transaction-related communications such as a product order confirmation
  • Respond to any customer support messages and inquiries you submit
  • Provide you with technical support
  • Send Lumenflex marketing and promotional materials via email
  • Inform you about new products, services, and research on future products or product improvements
  • Provide you with special offers that may be of interest to you
  • Help us to create better products and services to meet your needs

As noted above, Lumenflex may use any aggregated data for any lawful purpose.

3. Consent

By accessing our website or otherwise providing us with your personal information, you fully accept and understand that your information can be collected and used in accordance with this Privacy Policy. If you do not consent to any of these terms, please do not use our website or voluntarily submit any of your personal information. However, as noted above, please understand that a decision to withhold personal information may restrict or prevent us from providing you with a particular product or service. We will only use your personal information with your consent, except where otherwise permitted or required by applicable law or regulatory requirement.

When you consent to provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, return a purchase, or sign up for email communications, we will use it for that reason only. If we ask for your personal information for any other reason, we will either ask you directly for your express consent, or provide you with an opportunity to decline.

Withdrawing Consent

If you wish to withdraw your consent for Lumenflex to send marketing or promotional emails, you may unsubscribe through the link in your email, or by contacting us at support@lumenflex.com or +1 512-686-0965 (Monday to Friday 8:30 AM – 6:00 PM CST).

4. Third-Party Disclosure

Except as disclosed to you, Lumenflex will not sell, trade, or otherwise transfer personal information to third parties. We may, however release your information in the following circumstances:

  • If we have reason to believe it is necessary, Lumenflex may that use or disclose your personal information to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter or (iv) to protect our legal rights, safety, or property, or the rights, safety, or property of others.
  • Lumenflex may share your personal information with service providers who perform services on our behalf (e.g. our third party payment processor). Those companies will be permitted to obtain only the personal information necessary to provide the service. Each company is obligated to implement and maintain reasonable security procedures and practices in order to use your personal information in a manner consistent with the use and disclosure provisions of this Privacy Policy.

5.  Non-Liability for Linked Sites

Visitors to the Lumenflex website may have access to links that permit them to visit third party websites.  Such links are provided to our customers as a convenience only. These sites are not owned or controlled by Lumenflex. We assume no responsibility for their content or liability for their use. If you visit any such website, you do so at your own risk.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it. The Internet is not a secure medium for transmission and you acknowledge and agree that the privacy of your email communication and personal information can never be guaranteed as any email communication may be lost, intercepted or altered. By using our website, or providing personal information to us through any means, you assume, to the fullest extent of the law, all risks associated with such use, including but not limited to loss of data, financial loss, damage to your business relationships or reputation, or the like. You also agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our website or the purchase of any of our products.

In the event of a data or system breach, or if your sensitive personal information is otherwise compromised, Lumenflex shall take all measures required under applicable law, including notifying you of such breach. Also in accordance with the law, we may also erase, delete, or otherwise destroy any such personal information, or take other actions that are reasonable under the circumstances as a corrective measure. This may mean that we are unable to process your order or otherwise provide you with a requested service. Unless caused by Lumenflex’s own gross negligence or willful misconduct, such a breach shall be deemed a force majeure event and Lumenflex shall not be liable for any loss or damage suffered by you as a result either of the breach or of any corrective measures that it takes in response.

7. Cookies

Cookies are small data files saved to your computer through your web browser that enable websites or service providers’ systems to recognize your browser and capture and remember certain information.

Lumenflex uses cookies to understand and save your preferences for future visits and to compile aggregate data about site traffic and site interaction, so we can deliver better a user experience in the future. Most browsers allow you to automatically decline cookies from particular websites if you so choose. If you choose to reject all cookies from our website, however, you may not be able to access some of our content and your user experience with our website may be slow or impaired.

8. Changes to Privacy Policy

Lumenflex reserves the right to change the terms of this Privacy Policy at any time as we update our site, expand our business, and release new products. We encourage you to check this page regularly, as any changes will be posted here. Changes will be effective at the time they are posted, and your continued use of our website after posting will constitute your acceptance of and agreement to those changes, even if you have not reviewed them.

9.  Applicable Law

This Privacy Policy shall be governed by the laws of the State of Texas.

10.  Questions, Concerns, or Comments

If you have any questions or comments about this Privacy Policy or wish to update any of your personal information, please email us or call +1 512-686-0965 (Mon to Fri, 8:30 AM to 6:00 PM CST).

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