Returns 2017-05-30T16:34:30+00:00

Returns

Any Lumenflex LED light may be returned within 30 days of the product’s delivery date under the following terms:

  1. The product must be returned in new and unused condition, in its original packaging. All product returns are subject to inspection before refund.
  2. If a product has been modified, damaged or is missing any of its original components, it will be returned to the customer at the customer’s expense.
  3. Custom orders, sale/discounted lights, and items available on the “Accessories” webpage are not returnable.
  4. Return shipping costs are non-refundable.

We recommend using a trackable shipping service to confirm delivery. We do not issue refunds on products which we do not receive.

 

Exchanging a Product

The one Lumenflex product available for exchange is the LightRider motorcycle helmet light, which can be exchanged for a light with LEDs of a different color. Please visit the Exchanges page for details.

 

Return Process

Complete the form below if you intend to return a light. Make sure to include the reason for the return in your message. We will send you a return authorization number with instructions on how to return your item.

Once your return has been received and approved, a credit will be applied to your original method of payment. The refund can take up to 48 hours to appear on your statement.

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