Returns

Any Lumenflex LED light may be returned within 30 days of the product’s delivery date under the following terms:

  1. The product must be returned in new and unused condition, in its original packaging. All product returns are subject to inspection before refund.
  2. If a product has been modified, damaged or is missing any of its original components, it will be returned to the customer at the customer’s expense.
  3. Custom designed lighting products are not returnable.
  4. Shipping costs and deposits on lighting products are non-refundable. Those costs will be reflected in your refund.

We recommend using a trackable shipping service to confirm delivery. We do not issue refunds on products which we do not receive.

Return Process

Email support@lumenflex.com and include the reason for the return. We will send you a return authorization number with instructions on how to return your item.

Once your return has been received and approved, a credit will be applied to your original method of payment. The refund can take up to 48 hours to appear on your statement.

Exchanging a Product

The one item available for exchange is the LED color on LightRider motorcycle helmet light, which can be exchanged for LEDs of a different color. Please visit the Exchanges page for details.